Question 1

Can I switch plans at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal via Stripe's secure checkout.

Question 3

What happens if I exceed my plan limits?

Accepted Answer

If you reach your impression limit, timer rendering will be temporarily paused until the next billing cycle. You can upgrade at any time to restore access.

Question 4

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact support for a full refund.

Question 5

Can I switch between monthly and annual billing?

Accepted Answer

Yes! You can switch from monthly to annual billing (and save 20%) at any time through the billing portal.

Question 6

Is there an Enterprise plan?

Accepted Answer

Yes! For enterprises with custom needs (unlimited timers, white-label, SLA, etc.), contact us at enterprise@gifylab.com for a custom quote.

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Frequently Asked Questions